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FAQ

The Ins And Outs of How We Do Business

  • Can I get services if I have pets ?
    Yes, all pets must be put away to ensure we do a great job.
  • Are recurring services an option ?
    Yes, Weekly Biweekly Monthly
  • Do you provide cleaning supplies, chemicals and equipment?"
    Yes, we bring everything needed to clean your home. You don't have to worry about a thing.
  • Are deposits required when booking?
    No, deposits are not required. Please be respectful when booking. If you need to cancel or change your appointment please text,call or email us within 48hrs of your scheduled service to allow other clients to potentially have your spot that may have not been available at that time.
  • What are your rates?
    Here at Pamper n Paradise we use a proven system to ensure our job is complete. We tailor our visits to you, individually. Everyones needs and lifestlyes are not the same so we take that into consideration. Rates are factor based upon clutter, pet hair and needs. Please call/text/email for a free consulation.
  • Do you have a referral program?
    Yes; we love referrals and appreciate it when you tell your friends and neighbors about our service. Thank you for your confidence in us! To show our appreciation you will receive discounts and bonuses depending upon the number of referrals we receive. *To receive any referrals discounts/ bonuses the potential client MUST be a NEW customer and they MUST book a service.
  • Can you pay for your service in advance?
    Yes; if you have a weekly cleaning with us and you wish to pay for a month of service in advance that's abosultely fine. We will provide a receipt of your payment. If you don't wish to pay in advance that's fine as well but please note all payments are due on the day of service by cash or check. We also accept other domains of payments such as Cash App, Zelle, Venmo and PayPal. Thanks!
  • Do I need to be home at the time of service?
    No you don't have to be home for us to clean your home. In fact many of our clients perfer not to be home at the time of service. We work with each homeowner to establish a rountine for entering and exiting their home. Current methods include: -Letting us in on the day of service if you will be home when we arrive. -Providing us with an extra key -Providing us lockbox, keypad, or garage codes -Leaving us a key under mat or pot to use and return or leave in the house when finished
  • Policy
    We have the right to refuse services if we feel uncomfortable/threatened while in your home we also have the right to refuse business if we feel that your cancellations, no call/no show or other things have hindered the business.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We currently accept cash or check payments. We also accept payments through Zelle, Cash App, Venmo or Paypal as well. Payment is due the day of service.

Cancellation Policy

We require a 48 hour cancellation notice prior to your scheduled appointment. Failure to give notice in a timely matter will cause you to no longer book with us. If you fail to call/text(no call/no show) you will no longer be able to book a service with us.

Satisfaction Guarantee

If you are not satisfied with the service you have received, please contact us within 24hrs after receiving the service so we can better understand your situation and take the drastic measurements needed to ensure that you're satisfied. Our goal is to keep you as a valued customer.

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If for any reason our staff is unable to come to your home for service due to weather or unforeseen circumstances, we will reschedule and remove 20% off the quoted price. 

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